Before work begins
You may cancel a recognition case review or authority-response review more than 48 hours before the scheduled meeting for a full refund, less any non-recoverable payment-provider charge disclosed to you. A document readiness check may be cancelled for a full refund before we begin reviewing files.
After preparation starts
If we have begun research, read documents or prepared a meeting, the completed portion is non-refundable. Any remaining unperformed portion may receive a partial refund calculated from the written scope and work record. Once the case note, matrix or response checklist has been delivered, that deliverable is non-refundable except where consumer law requires otherwise.
Rescheduling and no-shows
One meeting may be rescheduled without charge when requested at least 24 hours in advance. Later requests may incur a €45 rebooking fee because reserved adviser time and preparation cannot always be reassigned. If you do not attend and give no notice, the meeting fee is non-refundable; we will offer one new appointment at 50% of the original consultation fee.
Delays and incomplete materials
We may pause or reschedule if required documents are missing, illegible or materially different from the agreed scope. No refund is due solely because a Thai institution, translator, employer or German authority is delayed. If the missing material makes the agreed review impossible and little work has begun, we will discuss a partial refund or revised scope.
Cancellation by us
If we cannot provide the agreed work because of adviser illness, conflict or another issue within our control, you may choose a new date or receive a full refund for the unperformed service. We do not charge clients for internal cancellation.
Third-party costs and deposits
Authority fees, translations, certification, postage, examinations and other third-party purchases are not collected by us and cannot be refunded by Module Pilotcore. We do not purchase materials on a client’s behalf unless a separate written agreement states the cost and refund treatment. A specifically identified non-refundable deposit will apply only when clearly accepted in writing before payment.
How to request a refund
Email info@module-pilotcore.digital with your name, service, payment date and reason. Approved refunds are returned to the original payment method within 10 business days; banks may take additional time to display them.
This policy does not limit mandatory rights under applicable consumer law. Last updated: 15 August 2026.